Back in September I scheduled hydrojetting from a plumbing company we have used for 5 years. They sent us appointment confirmations and then never showed up.
When I texted, they said they'd get back to me on Monday. They did not.
I emailed asking to reschedule. Silence.
Today, I called. An AI bot answered and included background call center noise to cement the illusion of being a person. Not surprisingly, it gave me bad info.
1/2
Customer service, phones, and AI (-)
@Satsuma *sob*