Customer service, phones, and AI (-) 

Back in September I scheduled hydrojetting from a plumbing company we have used for 5 years. They sent us appointment confirmations and then never showed up.

When I texted, they said they'd get back to me on Monday. They did not.

I emailed asking to reschedule. Silence.

Today, I called. An AI bot answered and included background call center noise to cement the illusion of being a person. Not surprisingly, it gave me bad info.

1/2

Follow

Customer service, phones, and AI (-) 

@kiesa oh no! this happened to my parents last year — owner of the roofing company who used to be one of the most reliable ones in the area suddenly came down with a bad case of ai delusionality

Customer service, phones, and AI (-) 

@Satsuma *sob*

Sign in to participate in the conversation
📟🐱 GlitchCat

A small, community‐oriented Mastodon‐compatible Fediverse (GlitchSoc) instance managed as a joint venture between the cat and KIBI families.